1. Where do you ship to?

At the moment, I ship Australia-wide. I'm also looking into offering shipping to New Zealand soon—especially if there’s interest! If you're based in NZ and would love to order, feel free to reach out and let me know. Your feedback helps me grow in the right direction 💫

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2. How long will my order take to arrive?

Orders are packed and dispatched from Perth, WA within 2–7 business days. Once shipped, delivery times follow Australia Post’s guidelines:

📍 Estimated Delivery Times (after dispatch):

Standard Shipping:

• WA (metro): 1–3 business days

• WA (regional): 2–5 business days

• SA, NT, TAS: 4–6 business days

• VIC, NSW, ACT, QLD: 5–8 business days

• Remote/rural areas: Up to 10+ business days

Express Shipping:

• WA (metro & most regional): 1–2 business days

• Other states (metro): 2–4 business days

• Remote areas: 3–5+ business days

** Please note that rural or remote regions may take a little longer, and you’ll receive tracking details once your order is on the way. Delivery estimates are based on Australia Post’s current standards and may vary slightly due to weather, public holidays, or peak seasons.

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3. How much is shipping, and do you offer signature on delivery?
Shipping is calculated at checkout and includes tracking:

• Standard Shipping: $13 flat rate

• Express Shipping: $18 flat rate

• Signature on Delivery (optional add-on): +$2.95

All parcels are sent via Australia Post with tracking.
If you’d like extra peace of mind, you can select Signature on Delivery during checkout, or leave a note on your order and we’ll add it for you.

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4. Can I make changes to my order after it’s placed?

Once an order is placed, I start preparing it as quickly as possible to ensure fast shipping. If you need to update or change something, please contact me within 24 hours of placing your order. I’ll do my best to accommodate your request, but after this window, changes might not be possible once packing has started.

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5. Can I pick up locally?

Yes! You will receive an email when your order is ready for pick up and we can arrange which day. Please bring your confirmation email. If someone else is collecting on your behalf, make sure they know the name and  order number! 

📍South of River: Canning Vale pick up

Tuesday - Friday: 8 45am~4 45pm

Alternating Weekend days: Saturday same as above, Sunday 08 45am~ 3 45pm

Pick up will be from Anthony 😊

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📍North of River: Nedlands pick up

Tuesday, Thrusday & Friday (subject to change) before 2pm

Pick up will be from me, Marsha 😀

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6. What’s your return or refund policy?

In line with Australian Consumer Law, you are entitled to a refund or exchange if an item has a MAJOR problem. This includes situations where the item:

• Has a problem that would have stopped someone from buying it had they known about it

• Is unsafe

• Is significantly different from the sample or description

• Doesn’t do what it’s meant to do, or what you specifically asked for, and can’t be easily fixed

Please inspect your order upon arrival and contact us immediately if it is defective, damaged, or if you’ve received the wrong item. We’ll do our best to resolve the issue promptly and make it right.

 

Change of Mind

We do not offer refunds or exchanges for change of mind. Please choose carefully and feel free to reach out before purchasing if you have any questions about a product.

 

Eligibility for Returns

To be eligible for a return or replacement:

• The item must be unused, in the same condition that you received it, and in the original packaging

• You must contact us within 5 days of receiving your order

• You’ll need to provide clear photos of the damaged or incorrect item

Please use the Contact Us page to submit your request. Once reviewed and approved, we’ll provide the next steps.

 

Return Process

• Include your order confirmation or packing slip inside the return parcel

• Customers are responsible for return shipping unless the return is due to our error or a faulty item

• We recommend using a trackable shipping method, such as Australia Post

Once your return is received and inspected, we’ll send you an update confirming whether the refund or replacement has been approved.

 

Refunds & Store Credit

• Approved refunds will be issued to your original payment method

• Please allow time for your bank or credit card provider to process the transaction

• If store credit is offered, it will be issued as a gift card sent to your purchase email — gift cards have no expiry date

We reserve the right to update or modify this policy at any time without notice.
If you have any concerns, please don’t hesitate to reach out via the Contact Us page.

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6.  My item arrived damaged — what should I do?

I’m really sorry to hear that your order arrived damaged. Please contact me within 5 days of receiving your parcel and send clear photos of the damaged items and the packaging they arrived in. This helps me understand what happened and organise a replacement or refund for you as quickly as possible.

For your peace of mind, when I send your “items shipped” email, I also include photos of your order carefully packed and ready to go. This helps us confirm the condition and packaging before shipment.

Please keep the damaged items and packaging until we’ve resolved the issue. I’m here to help and want to make sure you’re happy with your order!

 

When your order is ready, you’ll receive TWO separate emails:

1. A shipment confirmation email — this is an automatic message letting you know your order has shipped, usually including tracking details.

2. A personalised packing email — this is sent separately and includes photos of your items carefully packed and ready to go. This helps provide transparency and peace of mind about the condition of your order before it leaves.

If you don’t see either email or have any questions, please feel free to Reach out!